FAQ

We’re glad you’re here!

If you need to cancel your reservation, please find your booking notification in your email and cancel using our self-service option.  You should also have the time booked off in your Outlook calendar and can cancel your reservation there as well.  If you have questions or problems, please contact the property directly.

How long can we stay?

How many people can stay?

Does the Venterra employee have to be there?

What if I leave Venterra before my scheduled stay?

What is provided in the vacation suite?

Are pets allowed?

What is the cancellation policy?

Is smoking allowed?

Do we have to pay a security deposit?

Do we have to pay for parking?

What time is check-in and check out?

How do we gain access to the vacation suite upon check-in?

What if the dates I want to book are not available?

What is the address of the vacation suite?

Don’t forget to share your adventures on the Yammer Fun page!